Dashboard Overview
The analytics dashboard provides real-time visibility into your calling operations:Key Metrics
Call Volume
Total inbound + outbound calls over the selected time period. Filterable by agent, call type, and date range.
Average Duration
Mean call length in seconds. Useful for identifying agents that need prompt tuning.
Total Cost
Combined LLM + STT + TTS + platform costs across all calls.
Disposition Analysis
Breakdown of call outcomes: successful transfer, hung up, voicemail, do-not-call, etc.
Available Reports
- Dashboard
- Call Summary
- Disposition Summary
- Agent Workload
The main dashboard shows:
- Summary cards (total calls, avg duration, total cost, cost per call)
- Time-series line chart with auto-bucketed intervals
- Disposition donut charts
- Period-over-period comparison (current vs. previous window)
Cost Tracking
Every call includes a detailed cost breakdown:| Metric | Source | Description |
|---|---|---|
| LLM Cost | Token count × model pricing | Input + output tokens |
| STT Cost | Audio duration × provider pricing | Seconds of speech recognized |
| TTS Cost | Character count × provider pricing | Characters synthesized to speech |
| Platform Cost | Fixed surcharge | Per-call platform fee |
| Total Cost | Sum of all above | Complete call cost |
Cost calculation happens automatically during the post-call teardown phase. Pricing rates are embedded in the cost computation logic.
Exporting Data
Export call logs as CSV for external analysis:- Go to Call Logs → apply your desired filters
- Click Export CSV
- Download the file with all call details