General
What is Vaani?
Vaani is a platform for building, deploying, and managing AI-powered voice agents that handle phone calls in real-time — for support, sales, appointment scheduling, and more.Who is Vaani for?
- Businesses automating phone support, appointment scheduling, or outbound campaigns
- Contact centers augmenting human agents with AI assistants
- Developers building voice AI integrations via the API
What languages are supported?
Depends on the AI providers configured for your agent:- Deepgram: 36+ languages including English, Spanish, French, German, Japanese
- Sarvam: Indian languages (Hindi, Tamil, Telugu, etc.)
- OpenAI: Multiple languages
Features
How many calls can run at the same time?
This is set by your platform administrator. The system tracks active calls and automatically queues new ones when at capacity.Can I use my own phone numbers?
Yes. Use the Register SIP Trunk feature to connect existing phone numbers from any SIP-compatible provider.Does the agent remember previous conversations?
Each call is a separate session. The agent does not retain memory across calls. However, you can pass context via dynamic variables to personalize each call.Can agents query external APIs during calls?
Yes, via Custom Functions. Configure webhook-based tools that the agent can invoke during conversations — for example, checking inventory, looking up orders, or booking appointments.Can I embed the voice agent on my website?
Yes. The VUI Widget is an embeddable component that lets website visitors talk to your agent directly in the browser, without needing a phone.What’s the difference between Batch Jobs and Campaigns?
Campaigns are the full-featured outbound dialer — they offer prospect list management, timezone-aware scheduling, DNC compliance, call ratio controls, dispositions, and automated reporting. Batch Jobs are simpler and better suited for quick, one-off call lists. For new outbound projects, we recommend Campaigns.How does timezone-aware dialing work in Campaigns?
When you set earliest/latest call times on a campaign, the system automatically determines each prospect’s local timezone based on their phone number’s area code and state. It will only place calls during the allowed window in the prospect’s timezone, not yours.What are prospect list priorities?
Each campaign can have multiple prospect lists. Higher-priority lists are dialed first. When the dialer fills its queue (hopper), it selects prospects from the highest-priority list before moving to lower-priority ones.How do DNC lists work?
You can assign one or more Do-Not-Call lists to a campaign. Before each call, the system checks if the prospect’s phone number appears on any assigned DNC list and skips it if so. You can also set a disposition that automatically adds prospects to the DNC list when applied.How are callbacks scheduled in Campaigns?
When an agent applies a disposition with the “callback” flag, the prospect is re-queued at the scheduled callback time. The dialer’s hopper picks it up again during the next fill cycle after the callback time has been reached.Account & Billing
Is there billing or payment integration?
The platform tracks costs per call (covering LLM, speech-to-text, text-to-speech, and platform fees). Full billing integration with a payment gateway is not yet available.How do I invite team members?
Go to Workspace Settings → Members → Invite. Enter their email and choose a role (Member, Developer, or Admin).Can I belong to multiple workspaces?
Yes. You can be a member of multiple workspaces with different roles in each. Use the workspace switcher in the dashboard to change your active workspace.Troubleshooting
My agent isn’t answering calls. What should I check?
- Verify the phone number is properly mapped to your agent in Phone Numbers
- Check that your agent is not paused or misconfigured
- Look at Call Logs for any error entries
- Contact your administrator if the issue persists